Support
Need help with a Jasmine Creek app, found a bug, or have an idea that would make something meaningfully better? This is the place.
Contact support
The most direct way to get help is email. There’s no ticket portal, and no AI autoresponder pretending to be a person.
- support@jasmine-creek.com
- What to include
-
- Which app you’re using (e.g. MyReelTrack, Solivita Ladders).
- Your device and OS version.
- A short description of what you expected and what happened instead.
- Screenshots or a short screen recording if possible.
- Response window
- Most messages are reviewed within a few business days.
FAQ
Refunds & purchases
For App Store purchases, Apple handles billing and refunds directly.
You can request a refund from your purchase history at
reportaproblem.apple.com.
Feature ideas
The best product ideas usually start with real usage. If something feels
close-but-not-quite-right, email support with a concrete example.
Beta access
From time to time there are TestFlight builds available for new Jasmine
Creek projects. If you’re open to early builds, mention this in your note.